• laurenkleyer

How Compass Construction is Different: Construct

Thank you to everyone who has reached out or has been thinking/praying for us as we navigated an unexpected health issue. I had a blood clot right before Christmas. Your concern is very much appreciated, and I am very thankful for all the support I received from the community. Right at the end of January we received great news: I have been given the all clear to live my life as normal! We do not currently need to pursue any other treatments or surgeries to fix the cause of the clot. This is fantastic news, and I am very excited to not have to think about the “what ifs” of any treatments.

Alright. Onto Compass business. We have spent and do spend a lot of time talking about our process and the bulk of the process is oriented towards pre construction items and tasks, but now FINALLY we get to talk about doing the work! We call this the Construct Phase in our process: YOUR COMPASS: The Remodelers Guide.

After project development is complete and the construction contract is signed, we begin ordering the necessary items and getting your project scheduled on our production calendar. This allows us to make sure we have everything we need to complete your project before or at least a few weeks ahead of the scheduled install date. Admittedly this is proving to be a lot harder in the current market with lead times and availability issues, but that is a burden we work through for you. Even though the lead times are more difficult to manage, I think it only emphasizes the importance of having a great plan and budget in place before construction begins. No one wants to start a remodel and find out their cabinets are eight weeks out.

Now that we have materials ordered and ready to go, what do we do exactly when working on your project?

We are the general contractor of our projects, but what does that even mean? Most everyone hears the word general contractor and has a sense of what it means, but few people really understand what it all entails. A general contractor is ultimately responsible for the coordination and execution of the entire project. We are responsible for ordering and scheduling material deliveries, scheduling and overseeing trade partners, providing labor for items performed in-house, ensuring the project is built to design specifications, providing one point of contact for homeowners, and filling in the gaps of anything else that needs to happen to make the project a success. Beyond the actual project itself, we handle all the billing and invoicing for the project. That is a lot of stuff to manage! How do we do it?

The key element to managing a project is communication. It is vital that we do a good job communicating with you and all the trade partners involved. That is why we have invested in a project management software called CoConstruct. This software allows us to keep communication in one place, schedule the project, communicate the schedule to traders, keep drawings and other project information available for everyone, keep job logs of the project, and manage the hours and financials for the project. It is an important tool that we have been implementing and leveraging over the last two years to make our projects and client experience even better!

We feel by doing all of this we eliminate a lot of stress for our clients. Coordinating materials, schedules, multiple traders who are all working independently of each other, and all the bills is would be a big burden to lay on our clients shoulders. Our goal is to make the project as seamless and easy for our clients as possible.

Beyond the general contractor portion, we provide in-house labor on some items as well. Typically, we do all project prep, putting in floor and dust protection, demolition, framing, window and door install, siding, installation of all interior doors and trim, install other fixtures and accessories, and final building clean up. Some items we do occasionally depending on project size and schedule include hanging drywall, drywall finishing, and cabinet installation.

I haven’t really talked about the quality of our work, and to be honest I find it a little difficult to. Let me explain, the first reason is I really don’t like to brag. The second is I feel quality work is the expectation and standard, and therefore it doesn’t need to get mentioned as something special we do. It is important to mention though that we emphasize using quality materials and make sure everything gets installed to a high level. We would much rather adjust the scope of a project before we talk about getting inexpensive materials or cutting corners. In our experience the “cheap” stuff doesn’t last as well, look nice long term, and will need to be replaced sooner. We also offer a one-year craftsmanship warranty on all of the work that we do, so if there are ever any issues, we are happy to take care of it for you.

That is a good overview of the Create Phase in our process called YOUR COMPASS: The Remodelers Guide. At some point I would like to go into more detail on some of the things I talked about today, but for the sake of saving you some time I will wait. Thank you so much for reading my blog and I would love to hear from you if you have any questions or comments!


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